Frequently asked questions

Do I have to wear small plastic protective glasses used in tanning salon?

Wearing protective eyewear is not required. However, if you feel more comfortable wearing them, you can wear them without problems.

What happens if I fall asleep during my Ruby Visage session?

Don’t worry, it’s normal! During your session, your body produces endorphins, a natural anti-stress. You may feel the same well-being after a physical workout. However, we recommend not to wear Ruby Visage longer than recommended. It is safe to do so but the anti-aging effects will be less beneficial. For maximum effect, wear Ruby Visage according to recommended exposure time, which varies between 2 to 28 minutes, depending on the time of day when you’re using the product, the daily sunshine intensity and your geolocation. (see our detailed instructions).

What is the difference between Ruby Visage and Facial LED light therapy offered in clinic?

The benefits of Ruby Visage are the same as those offered by electrical equipment in clinics. However, several appliances can only target a single wavelength at a time, while Ruby Visage offers all the benefits of multiple wavelengths in a single treatment. For example, in the clinic, you can choose between a rejuvenating treatment or anti-inflammatory treatment. If you want both, you have to do them one after the other. With Ruby Visage, you get the rejuvenating benefits along with the anti-inflammatory benefits at the same time.


What are the benefits of using Ruby Visage instead of devices with LED lights in the clinic?

There are several advantages, including the one mentioned above that explains that you can get several benefits in one treatment. Also, you do not have to go anywhere or to make an appointment for your treatment. You do it at home, at a time that suits you, in the place that suits you.

What is the best position to do my Ruby Visage treatment?

You can relax in the position you find comfortable. However, treatment is more effective if you are positioned perpendicular to the sun so that sun rays directly hit your Ruby Visage visor.

Should I close my eyes during my session?

It is never recommended to look directly at the sun. Since treatments are more effective if you are positioned perpendicular to the sun, we recommend that you relax and close your eyes during your treatment.

How do I remove stubborn dirt that remains on the visor even after cleaning it with the towel?

To remove stubborn stains from your Ruby Face, rinse with warm water and gently wipe clean.

I accidentally scratched my Ruby Visage visor, will it work the same?

Scratches on the visor of your Face Visage do not change its effectiveness. Your treatment will be as effective as before.